Hardware
Hardware FAQ's
What games and platforms are GRAM controllers compatible with?
The GRAM Slim is engineered to seamlessly integrate with an extensive range of gaming platforms:
Nintendo Consoles:
Nintendo Gamecube
Nintendo Wii
Nintendo Switch
Nintendo 64
Computing Platforms:
PC (Windows, macOS, and Linux)
Additional Platforms:
Brook Wingman adapters for further console compatibility
When is the next product drop or release?
You're not alone! We always aim to keep our GRAM community in the loop about our newest releases and updates. For the most up-to-date information about our product drops, be sure to check our website: www.gramctrl.com. This will be the go-to source for all the latest information regarding upcoming releases and product news.
Staying connected with GRAM ensures that you're always among the first to know about our new innovations and limited edition designs. Dive into the world of GRAM and discover what's next!
What is GRAM doing in between new product released and drops?
Between drops, the GRAM team, led by @grammy da goat and @BRUISES, focuses on developing new designs and refining existing ones. This period is crucial for brainstorming, prototyping, and engaging with our community on Discord. It's a busy time filled with designing, testing, and planning logistics for the next launch, ensuring that each GRAM product reflects our commitment to quality and innovation.
Where can I explore GRAM's open-source contributions?
Explore our open-source work on GitHub or join our Discord for developers to see what we're working on. View Our GitHub | Join Our Discord for Developers.
What should I do if my GRAM controller is not working as expected?
Please use the search feature at the top of this page to search keywords or full questions for further support. Not finding what you need here in the knowledge base? Create a #support-ticket in our Discord.
I purchased a GRAM before November 2023, am I eligible for the V2 button upgrade?
GRAM offered a free V2 button upgrade between January 1st 2024 - April 1st 2024. If you missed this window to redeem your free V2 button upgrade (just pay shipping + handling) please reach out via #support-ticket in the Discord.
What should I do if a button switch on my GRAM Digital Controller falls out?
If you encounter a button switch falling out of your GRAM Digital Controller, here are the steps to fix the issue:
Push it Back In: GRAM controllers are designed to be hotswappable, meaning the switches can be easily reinserted into their sockets. Gently push the switch back into its place on the controller.
Check the Orientation: Before reinserting, ensure the switch is aligned correctly. The hotswap sockets are typically south-facing, so the switch should be oriented accordingly.
Inspect the Pins: Look at the switch's pins to see if any are bent. If so, carefully straighten them to ensure a proper connection when reinserted.
Handling the switch and its pins with care is crucial to prevent any additional damage. If you're unable to resolve the issue or need further assistance, don't hesitate to reach out through the โ ๐ซ๏ธฑsupport-ticket channel or seek advice from the GRAM community.
Remember, the modularity and hotswappable nature of GRAM Digital Controllers are designed to facilitate easy switch replacement, enhancing your gaming experience.
What should I do if I experience a glitch or unusual behavior with my GRAM Digital Controller?
If your GRAM Digital Controller is not functioning as expected, here's how you can report the issue:
Create a Support Ticket:
Go to the โ ๐ซ๏ธฑsupport-ticket channel in our Discord server.
Look for and select the "Create Ticket" option to start the ticket creation process.
Describe the Issue:
In the ticket, provide a detailed description of the glitch or unusual behavior you're experiencing. Mention when the issue occurs, what actions seem to trigger it, and any error messages or patterns observed. If possible, attach a video to demonstrate the issue, as this can greatly help in diagnosing the problem.
Submit the Ticket:
Once you've provided all the necessary information, submit your support ticket.
Await Response:
Our support team will review your ticket and get back to you with assistance. While response times can vary based on current ticket volumes, we are committed to helping you as quickly as possible.
Ensuring your GRAM Digital Controller operates smoothly and efficiently is our top priority. We value your help in identifying and reporting any issues, allowing us to continuously improve our products. Thank you for your cooperation and understanding.
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